Support
A person reads every message. Write to hello@sotoprograming.com and you will normally hear back within two working days.
Soto Programing · Last updated 22 September 2026
Reporting something that went wrong
The fastest route is inside the app: Settings → Report an issue, which sends us what screen you were on. If you would rather email, the three things that save a round trip are:
- the email address your account uses,
- what you expected to happen and what happened instead,
- the device — iPhone, Apple Watch, Android or a web browser — and roughly when.
A screenshot is worth all three.
The questions people actually ask
Does it connect to my bank?
No, and there is no way to make it. Habit Comp never asks for a bank, card or account number, and it does not move money. “Pay myself” records a payment you made yourself, however you actually made it. The balance in the app is a score you keep.
Why is my Apple Health data not filling in?
Three things have to be true, and the app can only see the first two. The value has to be switched on in Settings → Apple Health; iOS has to have been asked (the same screen has a Connect button, and a ↻ to ask again for anything new); and you have to have said yes in the iOS permission sheet. iOS deliberately never tells an app whether you said yes, so if a habit sits at zero, check Settings → Health → Data Access & Devices → Habit Comp on your iPhone. Readings arrive on the phone — a web browser has no Apple Health to read, so it shows what the phone last saw.
I forgot my password.
On the sign-in screen, choose Forgot your password? and enter the address you signed up with. If no email arrives, check that it is the address you actually used: a typo gets no email and no error.
How do I delete my account?
In the app: Settings → Start over → Delete my account. It deletes your habits, check-ins, ledger, notes, health readings, penalties, friendships, competition entries and notification registrations, and removes your sign-in. It cannot be undone — export your data first from Settings → Your data if you might want it. If you cannot get into the app, email us from the address you signed up with and we will do it.
Do competitions cost anything, or pay out?
No. A comp scores points, points are never money, and the app holds no money and pays no prize. Anything a group arranges between themselves happens outside the app.
Can I use it on more than one device?
Yes — your account is the app, so an iPhone, an Apple Watch, an Android phone and a web browser all show the same habits and the same balance. Apple Health readings are collected by the phone and shown everywhere.
Can a habit check itself off when something else happens?
Yes, on an iPhone, through Apple's Shortcuts app — when a pill dispenser says a dose was taken, when you tap your phone on a sticker, when your alarm stops. The Shortcuts guide has the steps and a recipe for each.
Is it free?
Yes. There are no in-app purchases, no subscription and no ads.